Frequently Asked Questions
Everything you need to know about shopping with Universal Store.
How long does shipping take?
Standard shipping typically takes 3-5 business days, while express options are available for delivery within 1-2 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. You can initiate a return through our online portal for a full refund or store credit.
How do I know which size to choose?
Each product page features a detailed size guide with measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Can I track my order in real-time?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay, as well as 'buy now, pay later' options like Afterpay and Klarna.
Do you ship internationally?
Universal Store currently ships to over 50 countries worldwide. Shipping costs and delivery timelines vary based on the destination country.